浙江之源资产评估有限责任公司
Notice on Issuing the “Guidelines for Credit Management of Websites in Zhejiang Province”
Release time:
2009-04-20
Source:
Guidelines for Credit Management of Websites in Zhejiang Province
1. General? Rule
Article 1: To guide Zhejiang-based websites in strengthening their own credit management, promote their healthy and orderly development, safeguard the legitimate rights and interests of consumers, and strive to create a trustworthy online environment, these Guidelines are hereby formulated.
Article 2: Website credit management refers to the management activities undertaken by the website organizer or operator during the course of website operation, in which the concept of credit management is integrated, leveraging internet technologies and employing measures such as establishing a credit system, managing member credit, and providing information technology support, all aimed at ensuring the sustainable development of the network and continuously enhancing the website’s creditworthiness.
Article 3: Website credit management generally comprises three components: credit management of the website operator, credit management of the website itself, and credit management of website members.
Chapter 2: Management of the Website Credit System
Article 4: The website shall, in accordance with applicable laws and regulations and taking full account of the characteristics of the internet, establish various systems—guided by the principles of openness and fairness—that promote the standardized development of the website and safeguard the legitimate rights and interests of consumers.
Article 5: The website shall establish a set of fundamental systems covering areas such as transaction credit risk management, member admission and exit procedures, complaint handling and rights protection, after-sales service, website inspections, and privacy protection.
Article 6: All systems established for the website shall be publicly posted on this website, and all basic systems shall be placed in a prominent position on the website’s homepage.
Chapter 3: Organizational Structure for Website Credit Management
Article 7: Based on its own website scale—such as traffic volume and membership numbers—the website may scientifically and flexibly establish a credit management department. However, the management objectives of this department must transcend the individual requirements of any other department and be firmly grounded in the goal of the website’s sustainable development.
Article 8: The website’s credit management department shall be staffed at or above the mid-level management rank. The website may establish a separate and independent credit management department, or it may set up such a department within the website’s organizer or operator to perform the website’s credit management functions.
Article 9: The website shall assign the credit management department the responsibility of coordinating relationships among departments such as website operations, customer service, technology, and legal affairs.
Article 10: Websites should attach great importance to building their credit management teams. In addition to providing regular credit training for relevant personnel, they may, where feasible, cultivate and assign credit management specialists.
Chapter 4: Management of Website Behavioral Standards
Article 11: Websites shall prominently display the legal entity credit information of the organizer or operator.
Article 12: Websites shall establish a dedicated rights protection agency and publicly disclose consumer redress channels.
Article 13: The website shall establish dedicated data security safeguards, equip itself with professional technical maintenance personnel, and control transaction-related technological risks.
Article 14: The website shall adopt measures to ensure the confidentiality of member information, safeguard members’ right to privacy, and prevent unauthorized disclosure of member information without the members’ consent or legal authorization.
Article 15: Websites shall take effective measures to promptly prevent their members from engaging in illegal and dishonest activities via the website, such as infringing on intellectual property rights, selling counterfeit or substandard goods, and conducting false online advertising.
Article 16: The website shall actively cooperate with and promptly rectify any administrative suggestions or administrative warnings issued by the relevant competent authorities that pertain to itself and its members.
Chapter 5: Website Member Credit Management
Article 17: In member management, the website shall establish a real-name registration system for membership and also set up an electronic ledger for members’ credit management.
Article 18: Websites shall, leveraging information technology, fully utilize the information they possess and can collect to conduct a scientific analysis of members’ creditworthiness from such aspects as membership credit qualifications, historical transaction records, evaluation records of both trading parties, and after-sales service levels. They shall arrive at an objective assessment and implement tiered management of members based on these assessment results.
Article 19: The website shall establish a “blacklist” system for members and publicly disclose it on the website, thereby providing credit guidance to both parties involved in transactions.
Article 20: The website shall employ effective measures such as “closing the store” and “suspending accounts” to promptly put a stop to members’ dishonest behaviors and reduce the adverse impact of such behaviors on the website.
Chapter 6: External Credit Guidance for Websites
Article 21: Websites should actively participate in activities organized by industry associations such as the “Internet Alliance,” enhancing their experience and capabilities in website credit management through peer-to-peer exchanges and collaborative sharing.
Article 22: The website shall actively cooperate with the public security, industry and commerce, and other competent authorities or media in their investigations and inquiries involving members of this website, and shall fully obtain relevant credit information resources.
Article 23: Websites shall establish an open and transparent supervision platform, proactively connect with the management websites of relevant competent authorities, provide all sectors of society with a transparent channel for oversight, and promote the healthy development of the website.
Chapter 7: Credit Management of Website Operators
Article 24: As the market entity hosting the website, its own credit management capabilities directly affect the website’s credit standing. The website host shall, in accordance with the “Guidelines for Enterprise Credit Management” (Zhejiang Administration for Industry and Commerce Individual [2009] No. 10), strengthen internal credit management and establish a positive external credit image.
Chapter 8: Supplementary Provisions
Article 25: This guideline is non-mandatory and serves only as a reference for e-commerce websites seeking to enhance their standardized credit management.
Article 26: This Guidance shall be interpreted by the Zhejiang Province Enterprise Credit Promotion Association.
1. General? Rule
Article 1: To guide Zhejiang-based websites in strengthening their own credit management, promote their healthy and orderly development, safeguard the legitimate rights and interests of consumers, and strive to create a trustworthy online environment, these Guidelines are hereby formulated.
Article 2: Website credit management refers to the management activities undertaken by the website organizer or operator during the course of website operation, in which the concept of credit management is integrated, leveraging internet technologies and employing measures such as establishing a credit system, managing member credit, and providing information technology support, all aimed at ensuring the sustainable development of the network and continuously enhancing the website’s creditworthiness.
Article 3: Website credit management generally comprises three components: credit management of the website operator, credit management of the website itself, and credit management of website members.
Chapter 2: Management of the Website Credit System
Article 4: The website shall, in accordance with applicable laws and regulations and taking full account of the characteristics of the internet, establish various systems—guided by the principles of openness and fairness—that promote the standardized development of the website and safeguard the legitimate rights and interests of consumers.
Article 5: The website shall establish a set of fundamental systems covering areas such as transaction credit risk management, member admission and exit procedures, complaint handling and rights protection, after-sales service, website inspections, and privacy protection.
Article 6: All systems established for the website shall be publicly posted on this website, and all basic systems shall be placed in a prominent position on the website’s homepage.
Chapter 3: Organizational Structure for Website Credit Management
Article 7: Based on its own website scale—such as traffic volume and membership numbers—the website may scientifically and flexibly establish a credit management department. However, the management objectives of this department must transcend the individual requirements of any other department and be firmly grounded in the goal of the website’s sustainable development.
Article 8: The website’s credit management department shall be staffed at or above the mid-level management rank. The website may establish a separate and independent credit management department, or it may set up such a department within the website’s organizer or operator to perform the website’s credit management functions.
Article 9: The website shall assign the credit management department the responsibility of coordinating relationships among departments such as website operations, customer service, technology, and legal affairs.
Article 10: Websites should attach great importance to building their credit management teams. In addition to providing regular credit training for relevant personnel, they may, where feasible, cultivate and assign credit management specialists.
Chapter 4: Management of Website Behavioral Standards
Article 11: Websites shall prominently display the legal entity credit information of the organizer or operator.
Article 12: Websites shall establish a dedicated rights protection agency and publicly disclose consumer redress channels.
Article 13: The website shall establish dedicated data security safeguards, equip itself with professional technical maintenance personnel, and control transaction-related technological risks.
Article 14: The website shall adopt measures to ensure the confidentiality of member information, safeguard members’ right to privacy, and prevent unauthorized disclosure of member information without the members’ consent or legal authorization.
Article 15: Websites shall take effective measures to promptly prevent their members from engaging in illegal and dishonest activities via the website, such as infringing on intellectual property rights, selling counterfeit or substandard goods, and conducting false online advertising.
Article 16: The website shall actively cooperate with and promptly rectify any administrative suggestions or administrative warnings issued by the relevant competent authorities that pertain to itself and its members.
Chapter 5: Website Member Credit Management
Article 17: In member management, the website shall establish a real-name registration system for membership and also set up an electronic ledger for members’ credit management.
Article 18: Websites shall, leveraging information technology, fully utilize the information they possess and can collect to conduct a scientific analysis of members’ creditworthiness from such aspects as membership credit qualifications, historical transaction records, evaluation records of both trading parties, and after-sales service levels. They shall arrive at an objective assessment and implement tiered management of members based on these assessment results.
Article 19: The website shall establish a “blacklist” system for members and publicly disclose it on the website, thereby providing credit guidance to both parties involved in transactions.
Article 20: The website shall employ effective measures such as “closing the store” and “suspending accounts” to promptly put a stop to members’ dishonest behaviors and reduce the adverse impact of such behaviors on the website.
Chapter 6: External Credit Guidance for Websites
Article 21: Websites should actively participate in activities organized by industry associations such as the “Internet Alliance,” enhancing their experience and capabilities in website credit management through peer-to-peer exchanges and collaborative sharing.
Article 22: The website shall actively cooperate with the public security, industry and commerce, and other competent authorities or media in their investigations and inquiries involving members of this website, and shall fully obtain relevant credit information resources.
Article 23: Websites shall establish an open and transparent supervision platform, proactively connect with the management websites of relevant competent authorities, provide all sectors of society with a transparent channel for oversight, and promote the healthy development of the website.
Chapter 7: Credit Management of Website Operators
Article 24: As the market entity hosting the website, its own credit management capabilities directly affect the website’s credit standing. The website host shall, in accordance with the “Guidelines for Enterprise Credit Management” (Zhejiang Administration for Industry and Commerce Individual [2009] No. 10), strengthen internal credit management and establish a positive external credit image.
Chapter 8: Supplementary Provisions
Article 25: This guideline is non-mandatory and serves only as a reference for e-commerce websites seeking to enhance their standardized credit management.
Article 26: This Guidance shall be interpreted by the Zhejiang Province Enterprise Credit Promotion Association.
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Address: Room 909, 9th Floor, Science & Technology Building, Eastern Software Park, No. 90 Wensan Road, Hangzhou City, Zhejiang Province Telephone:0571-85115488
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